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Mr. Cooper is dominating mortgage news in 2025 as America’s largest home loan servicer, a top mortgage lender, and a digital innovator. With over 6.7 million customers, a $1.5 trillion servicing portfolio, and a landmark merger with Rocket Companies on the horizon, Mr. Cooper is at the center of the US homeownership conversation. This guide covers the latest news, company history, mortgage products, reviews, digital tools, refinance options, and what the Rocket merger means for homeowners nationwide.
Mr. Cooper: Official Site & Mortgage Tools
📰 2025 News: Rocket Merger, Financials & Strategic Moves
🤝 Rocket Merger: In March 2025, Rocket Companies announced a $9.4 billion all-stock deal to acquire Mr. Cooper, creating a combined mortgage giant with $2.1 trillion in servicing volume and nearly 10 million clients. The deal is set to close in Q4 2025, with Mr. Cooper’s CEO Jay Bray becoming president and CEO of Rocket Mortgage.
💰 Financials: Q1 2025 net income was $88 million on $560 million in revenue, missing analyst forecasts but showing strong operational resilience. The servicing portfolio grew 33% year-over-year to $1.514 trillion. Despite a 10% decline in loan originations, purchase loans now make up 72% of new business, and refinance recapture rates jumped to 51% as Mr. Cooper doubled down on borrower retention and cash-out options.
🏆 Awards & Recognition: Mr. Cooper won the 2024 Fannie Mae Star Award and remains America’s #1 non-bank mortgage servicer.
📈 Stock & Market: Despite missing EPS and revenue targets, Mr. Cooper’s stock rose 4.4% in premarket trading, reflecting investor optimism about the Rocket merger and future growth.
Mr. Cooper Q1 2025 Results & Rocket Merger News
💰 Financials: Q1 2025 net income was $88 million on $560 million in revenue, missing analyst forecasts but showing strong operational resilience. The servicing portfolio grew 33% year-over-year to $1.514 trillion. Despite a 10% decline in loan originations, purchase loans now make up 72% of new business, and refinance recapture rates jumped to 51% as Mr. Cooper doubled down on borrower retention and cash-out options.
🏆 Awards & Recognition: Mr. Cooper won the 2024 Fannie Mae Star Award and remains America’s #1 non-bank mortgage servicer.
📈 Stock & Market: Despite missing EPS and revenue targets, Mr. Cooper’s stock rose 4.4% in premarket trading, reflecting investor optimism about the Rocket merger and future growth.
🏛️ Company History, Brands & Digital Innovation
📅 History: Founded in 1994 as Nationstar Mortgage, rebranded to Mr. Cooper in 2017, and merged with WMIH in 2018. Now listed on NASDAQ as COOP.
🏠 Brands: Mr. Cooper (servicing & lending), Xome (online real estate auction), Rushmore Servicing (specialty servicing for hardship/late loans).
💻 Tech & Digital: Industry-first cloud-native servicing platform, AI-powered document management (Pyro), and a mobile app for payments, statements, and FICO scores.
📈 Scale: #1 US mortgage servicer (10.9% market share), #1 subservicer (20.7%), top-20 originator, 6.7 million customers, $1.5T+ in loans serviced.
Mr. Cooper: Company Story & Brands
🏠 Brands: Mr. Cooper (servicing & lending), Xome (online real estate auction), Rushmore Servicing (specialty servicing for hardship/late loans).
💻 Tech & Digital: Industry-first cloud-native servicing platform, AI-powered document management (Pyro), and a mobile app for payments, statements, and FICO scores.
📈 Scale: #1 US mortgage servicer (10.9% market share), #1 subservicer (20.7%), top-20 originator, 6.7 million customers, $1.5T+ in loans serviced.
💼 Mortgage Products, Services & Homeowner Tools
🏡 Mortgage Servicing: Mr. Cooper is the largest US mortgage servicer, supporting over 6 million customers with payments, escrow, payoff, and hardship assistance.
🔗 Loan Types: Conventional, FHA, VA, and jumbo mortgages, plus home equity loans (except in some states like Texas), cash-out refinance, and second liens.
💸 Refinance & Cash-Out: Streamlined digital refinancing, cash-out options, and home equity loans for renovations, debt consolidation, or major expenses.
🛠️ Specialty Services: Subservicing for banks/investors, private label servicing, master servicing, and direct-to-consumer originations.
🔍 Digital Tools: Online account management, FICO score tracking, document uploads, and the Mr. Cooper app for iOS/Android.
💡 Notable: Mr. Cooper does not offer home equity loans in Texas due to strict state regulations.
Mr. Cooper: Refinance & Home Equity Options
🔗 Loan Types: Conventional, FHA, VA, and jumbo mortgages, plus home equity loans (except in some states like Texas), cash-out refinance, and second liens.
💸 Refinance & Cash-Out: Streamlined digital refinancing, cash-out options, and home equity loans for renovations, debt consolidation, or major expenses.
🛠️ Specialty Services: Subservicing for banks/investors, private label servicing, master servicing, and direct-to-consumer originations.
🔍 Digital Tools: Online account management, FICO score tracking, document uploads, and the Mr. Cooper app for iOS/Android.
💡 Notable: Mr. Cooper does not offer home equity loans in Texas due to strict state regulations.
💬 Customer Reviews, Complaints & Real-World Experiences
👍 Pros:
Mr. Cooper Reviews & Complaints (Yelp)
- Largest US servicer—strong digital tools and app
- Wide loan product selection (conventional, FHA, VA, jumbo, cash-out)
- 120-day preapproval window (longer than most competitors)
- Fast online application and digital document management
- Strong borrower retention and recapture programs
- Nationwide availability (except some home equity products in TX)
- Customer service rated low (1.2/5 on PissedConsumer, many negative Yelp reviews)
- Frequent complaints about payment processing, escrow errors, and communication
- Some borrowers report sudden payment increases, late fees, or difficulty reaching live agents
- Transparency issues—rates and fees not always clear until application
- Class-action lawsuit threats over payment/escrow practices
📈 2025 Mortgage Market Trends & Mr. Cooper’s Strategy
📉 Originations Down, Retention Up: Q1 2025 loan production fell 10% to $8.3B, but purchase share grew to 72% and refinance recapture hit a record 51% as Mr. Cooper focused on keeping existing customers.
💡 Cash-Out & Equity: 46% of new loans are cash-out refinances or second liens, as homeowners tap equity instead of moving.
🤖 AI & Tech: Mr. Cooper is investing in AI-powered servicing and digital mortgage tools to streamline the homeownership journey.
🔮 Rocket Merger Outlook: The Rocket merger will create the largest integrated homeownership platform in the US, with $2.1T in servicing and nearly 10 million customers.
Mr. Cooper Mortgage Trends & Market Analysis
💡 Cash-Out & Equity: 46% of new loans are cash-out refinances or second liens, as homeowners tap equity instead of moving.
🤖 AI & Tech: Mr. Cooper is investing in AI-powered servicing and digital mortgage tools to streamline the homeownership journey.
🔮 Rocket Merger Outlook: The Rocket merger will create the largest integrated homeownership platform in the US, with $2.1T in servicing and nearly 10 million customers.
📞 Customer Service, Contact Info & Practical Tips
☎️ Contact Mr. Cooper: Main customer service: 888-480-2432. Alternate: 833-685-2565. Email: researchincoming@mrcooper.com.
📱 App & Online: Manage payments, FICO score, and documents via the Mr. Cooper app or website.
⏱️ Hold Times: Average hold is 2–3 minutes, but Mondays are busiest. Have your name, address, and account info ready.
💡 Tips for Homeowners:
Mr. Cooper Mortgage Review & Borrower Experience
📱 App & Online: Manage payments, FICO score, and documents via the Mr. Cooper app or website.
⏱️ Hold Times: Average hold is 2–3 minutes, but Mondays are busiest. Have your name, address, and account info ready.
💡 Tips for Homeowners:
- Use the online portal or app for fastest service and payment tracking
- Keep digital copies of all statements and escrow analyses
- If you have issues with escrow, payment processing, or payoff, document all calls and emails
- For home equity loans, shop around—Mr. Cooper does not offer them in Texas
- For complaints, escalate via email and request written confirmation
- Monitor your credit after payoff or refinance to ensure account closure is reported correctly
- What is Mr. Cooper’s main business? Mortgage servicing, loan origination, and digital homeownership tools
- Can I get a home equity loan with Mr. Cooper? Yes, except in Texas due to state laws
- How do I apply for a mortgage? Online, by phone, or via an account executive; preapproval lasts 120 days
- What if my mortgage was sold to Mr. Cooper? You must pay and manage your loan through Mr. Cooper’s platform
- Is Mr. Cooper safe? Yes, it’s a publicly traded company with strong security and regulatory compliance
- What if I have a complaint? Document all interactions and escalate to regulators if unresolved
©️ 2025 | Mr. Cooper: Complete Guide for US Homeowners & Buyers
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